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Why We Always Ask For Your Name: Understanding Our Approach to Customer Service

Hello, dear readers! 👋 Today, we're tackling a question that we know many of our loyal customers have asked: "Why do you always ask for my name and address, even when I've been coming here for years?" 🤔

We completely understand that it can be a tad frustrating to repeat information you think we should already have. But there's a good reason for it, we promise! 🙏 Below, we break it all down for you.

1️⃣ Error Reduction

First and foremost, the primary reason for this practice is to minimise errors. 🚫 Mistakes can happen, and in the pharmaceutical industry, even small errors can have significant consequences. By confirming your name and address at every interaction, we significantly reduce the risk of any mix-ups.

2️⃣ New Team Members

New faces join our team regularly, and they might not be familiar with you yet. 🆕 Asking for your name and address helps them to provide the same high level of service you've come to expect from us. It's like a safety net of sorts—ensuring that every team member can serve you efficiently, regardless of how long they've been with us.

3️⃣ Systematic Approa


Having a systematic approach ensures uniformity and leaves little room for error. 📋 Even if you've been our customer for years, we treat every transaction with the same level of diligence. This systematised method enables us to maintain high standards and keeps the workflow smooth for everyone.

4️⃣ Legislative Requirements

You might not be aware, but we're also legally obliged to confirm your identity in certain circumstances, particularly when dispensing prescription medications. 📜 It's a step that ensures we're in compliance with the law, safeguarding both you and us.

5️⃣ Enhanced Customer Experience

Believe it or not, this practice also contributes to an enhanced customer experience. 🌟 By confirming your details, we can quickly access your records, keep track of any changes in your medication, or spot any inconsistencies that could impact your health.

So, there you have it! The next time we ask for your name and address, remember that it's all part of our quest to provide you with the b

est service possible. 🌈

We hope this clears things up! If you have any more questions or concerns, don't hesitate to ask during your next visit. 💬

See you soon! 💚

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