Why great customer service matters, and what you told us in October

At HealthPoint, customer service is part of patient care. You often visit us when you, or someone you love, need a little extra help, so the way we look after you matters.

A warm welcome, a clear explanation and a prescription that's ready when you need it can make your day easier. They also build trust, so you feel comfortable asking us anything.

What you told us in October

Our HealthPoint PULSE result for the full month of October was 89% positive feedback, based on 4,674 responses from customers at 11 of our pharmacies.

We ask one simple question: "Please rate our service today." In October, 81% of responses gave us the very top rating and a further 8% gave us the second highest.

We are proud of that result, and the credit belongs to our pharmacy teams, who earn it one conversation at a time. You can track our live data every month here.

How we look after you

Every patient should feel welcome, listened to and well looked after. Here is how we make that happen:

• We take time to listen. We want you to leave with your questions answered and feeling confident about your medicines.

• The whole team cares. Everyone in the pharmacy plays a part, from the first hello to the final check on your prescription.

• We make it easy. Order by app or phone, and we'll text you when your prescription is ready. We'll have it to hand when you arrive.

Thank you

Thank you to everyone who shared their feedback in October. Every response helps us keep getting better.

Please keep telling us how we are doing. We look forward to seeing you on your next visit.